Refund Policy

We care about your issues and so would be happy to hear from you and solve any issues you might face. But please be aware that unless it is an error in delivery or production from our end, We have a No return/refund policy.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, with a photograph, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you are dissatisfied with any product you received, you may contact us at support@urbanmali.com. 

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